To make a complaint about DX Ireland, please contact us:

Telephone:          01 879 1700, Monday to Friday between 8:30am and 6:00pm.          

             Fax:          01 842 1056

         Email:           info@thedx.ie 

              DX:           DX1
                               Dublin

DX will send an acknowledgement to you within 5 working days. After fully investigating your issues, we will provide a response within 21 working days.

To assist us in investigating your concerns, please ensure you provide us with as much of the following information as you can:-

• Name and original address item was being delivered to 
• Your name and address, if different 
• Reference and/or tracking number 
• Contact details, mobile and home/work telephone, email 
• DX Service used, if known 
• Item being delivered, if known 
• Date item was sent/collected 
• Detailed description of the contents and packaging (for loss and damage) 
• Details of the complaint you wish to raise with DX Ireland.