1. How do I track an item?

You can track DX deliveries through our Online Tracking Service. Just enter your tracking number and click ‘search’.

2. What if my item is not a tracked product?

Mail that is not sent using a tracked service is not scanned at any point during the collection and delivery process. If you’re sending extra-important or urgent items, it’s best to use one of our Tracked Mail services for extra peace of mind. Please contact Customer Services on 01 879 1700 for additional information.

3. What should I do if I don’t have a tracking number?

Check in your service Log Book or on the copy Consignment Note where the tracked label number for the item should be recorded. If you cannot find the tracking number, please contact us on 01 879 1700.

4. I wish to register a complaint

As a Company committed to delivering service excellence, our quality of service is of the highest priority. If you have a comment or complaint, please tell us about it.

5. Does DX provide a re-direction service?

If a member moves Exchange/DX number, we will re-direct the new mail for 6 months at a charge of €150 per month.

6. When will I know holiday schedules (e.g. Christmas)?

Generally, the holiday season schedule is published in the Customer Services section of the DX Ireland website at least 4 weeks in advance.

7. If I miss my collection (item not ready) will the courier come back to collect it?

If time allows, the courier may come back for collection however, there may be an additional charge to cover the cost of the re-collection.

8. Can the courier sign for the delivery of an item?

For DX Tracked Mail, the courier signs to confirm delivery.

9. What is the maximum weight limit?

20Kgs per item on all services.

10. What if my delivery hasn't arrived at its usual time?

If your delivery is not timed, the deliveries can be at any time between 09h00 and 17h00. We do not have set delivery times as our routes are subject to change. All Exchange deliveries (to an Exchange box) will be carried out before 09h00.

11. What do I do if my mail has not arrived

If you have a timed service and the mail has not arrived, or if your mail is not timed and the mail has not arrived on the day expected, please contact Customer Services or phone us on 01 879 1700.

If you have a tracked item, please check its status via the Online Tracking Service.

12. How long do we get to claim for damaged or missing items, and can anybody claim?

Tracked mail service users should contact us in writing within 14 days of despatch. Any issues involving our courier products should be reported to DX customer services within 30 days of their despatch. The DX will only issue a claim form to the sender of the goods.

13. What will happen if my mail is mis-sorted?

If DX have items of mail in hand that have been mis-sorted, we will re-sort for delivery as soon as possible, circumstances permitting.  This will normally be the next working day.

14. What do I do if I need to change my address details?

Please notify us about a change of address in writing or by completing a change of address notification.

15. What does The DX do with undeliverable mail?

If for any reason an item cannot be delivered, provided it has the sender’s address on it, we will return it to sender. For this reason, we always ask that the sender's address is in the top left corner of the envelope and the recipient's address is clearly printed in the centre of the envelope.

16. When I call Customer Service they always request my account or DX number. Where can I find this?

Your account number will normally be on your manifest paperwork.   DX numbers will normally be written on the DX box where we deliver. 

Just to say thanks…

If you are pleased with our mail services, we’d love to hear about it. Please contact us